FREQUENTLY ASKED QUESTIONS
The preparation time for an order is 24 hours Maximum
With GLS and Colissimo, delivery times vary between 1 (Ile de France) to 3 days.
Delivery times are not guaranteed.
With GLS Express, delivery times are 24 hours (order preparation included). Orders must be placed before 12 p.m. Deliveries Monday to Friday.
Metropolitan France & Europe
Delivery costs are partially covered by Patissland, due to the increase in carrier rates.
Here are the prices offered:
Click & Collect - Collection in Osny (Val d'Oise): Free
Delivery to France, Belgium & Germany:
GLS FlexDelivery (Home): €6.99
GLS Relay Point: €6.89
FREE delivery from 59€ purchase
Colissimo:
Relay point: €7.99 VAT included
Home delivery: €9.99 including tax
GLS EXPRESS:
Home: €13.99
Delivery Monday to Friday.
For other destinations (Europe): Shipping costs are also calculated during the payment stage.
If you would like to track the progress of a recent order, please visit the order tracking page. If it has not yet been shipped, we will do our best to send it to you as quickly as possible. If the status of your shipment has not changed for several days, please contact us: sav@patissland.com
Orders are only shipped during business days. Business days are Monday to Friday, excluding public holidays in France.
Deliveries are carried out by our carriers from Monday to Friday.
In the event of difficulties relating to the processing of your order, you will receive a notification shortly after noticing the problem identified.
You will receive a notification email (check spam) as soon as your reservation is ready to be collected from the warehouse. However, if your need is urgent, go directly to our warehouse during opening hours (available on Google). Once there, please ring the bell and wait outside, a member of the team will give you your order on presentation of your identity document.
You have a maximum period of 10 days to collect your order, after this period, your products will be put back in stock and your order canceled then refunded.
If you wish to return a product purchased on our site, please note the following conditions:
- Returns must be made within 14 days of the purchase date. Products returned after this period will not be accepted.
- Return costs are the responsibility of the customer.
- Products must be returned in their original packaging, unopened and in perfect condition for resale and with all original labels and accessories. Damaged or used products will not be accepted.
- The refund will be made upon receipt of the product in our warehouses and after verification of its condition. The refund will be made to the same payment method used during the purchase.
- We reserve the right to refuse returns that do not comply with the conditions mentioned above.
We thank you for your understanding and remain at your disposal for any additional questions.
Return address :
Patisland
12 Chaussée Jules Cesar
95520 OSNY
You must have created an Account on the Patissland.fr website. Then log in to your Account. Under the "Order History" Section click on: "Click here to download your PDF invoice"
To make your purchases at Patissland easier and faster, we accept all of the following payment methods:
Visa, MasterCard, American Express, VisaApple PayPayPalPatissland Gift Card
Patissland is a French Company, registered with the Registry of Pontoise, the warehouse being located at 12 Chaussée Jules Cesar in OSNY in Val d'Oise, where it is possible to place orders through the site for collection on site ( Click & Collect).
You can consult the reviews written by our customers about the products or their experience on the Patissland website: Customer Reviews
